Why can’t I see any students?

Frequently Asked Questions

– Why Can’t I See Any Students?

This is a question that I get asked quite frequently. In this article I attempt to explain why it happens and what you need to do.

Why It Happens

Revision History 17.0.9
Back in February 2017 we released version 17.0.9.

This edition introduced a brand new Publishers Database.

To get your students to be visible again you must follow this procedure:

What You Need To Do

Menu Item

Step 1


  • Click on the Options menu.

  • Next, click on the Publishers Database menu item.

Upgrade Database

Step 2


The Publishers Database window gets displayed.

  • Click on the Database menu.

  • Now click on Upgrade Database.



The software application will now attempt to read all the various locations that publishers and students were held in the program and consolidate them into the new database.

You need to verify the upgraded database to ensure everything imported correctly. From now on you need to manage all publishers from this new window.

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